Financial Resources

Adjust your delivery preference in myPay before December to ensure it applies to January W-2 statements. Updates made in February or later will affect the next tax year.

Follow a short sequence of clicks in Chrome on an Android device to turn an LES or tax statement into a PDF and then print or store it.

Log into myPay, choose the Printer Friendly Version of your LES or Pay Statement, then use Chrome to download or Edge to save the file. Open it in a PDF viewer and print.

If your "Printer Friendly" LES statement downloads as unreadable text in Microsoft Edge, change the default app for .pdf files to a supported browser like Google Chrome via Windows Settings.

When you forget your myPay password, you can reset it online by choosing "Forgot or Need a Password?" on the myPay homepage. Answer two of three account questions; if security questions are set, answer them to create a new password. If not, request a temporary code that will be sent to a registered government email, text message, or mail. Temporary codes are nine characters long, containing one uppercase letter, one lowercase letter, one special character, and six digits. Enter the code exactly as shown—copy‑paste may cause errors. If the code appears incomplete in a text message, adjust your messaging app or ask for a new code via a different delivery method.

To confirm whether DFAS has paid your travel voucher without waiting for a hard copy, you can use the Online Payment Status Tool or log into myPay. For Army, Reserve, National Guard, and Defense Agency personnel, select the appropriate menu option to view voucher status. Non‑DTS travelers can call a self‑service line after verifying their identity. Casualty or Wounded Warriors have a dedicated email and phone contact. These methods apply only to users who have a myPay account and do not use DTS.

Check your myPay statement to see which DFAS Center paid your travel voucher. Navy and Marine Corps vouchers come from DFAS Cleveland; civilians and Defense Agencies use DFAS Columbus. The Air Force uses the Reserve Travel System or Defense Travel System (DTS). For branch-specific availability questions or voucher number verification, contact your local travel office directly.

A paid Travel Advice of Payment (AOP) voucher remains accessible in the myPay system for six months from its payment date. After this period, the record expires and is no longer downloadable. Some vouchers may not appear at all; users must contact their local finance office for missing or expired records rather than attempting online recovery.

On iPhones using Safari, users can save a copied PDF of a Pay Statement directly to the local FILES folder. This method enables offline access without relying on cloud storage, provided the Printer Friendly Version is selected first.

If your tax statement or Leave and Earnings Statement (LES) does not appear in the Statements section of your myPay account, you cannot retrieve it through online tools alone. Each myPay account has different capabilities based on customer type. To resolve missing records, you must contact your servicing payroll or finance office directly.