Retention Window for Paid Travel AOP Vouchers in myPay

The official DFAS FAQ on Statement Display and Delivery states that myPay retains travel vouchers for six months starting from the payment date. Once this window closes, the voucher is removed from the system and cannot be viewed or saved by the user. (Primary source)

Document availability is not guaranteed for every case. Although the vast majority of vouchers paid by DFAS are accessible, certain travel vouchers will never appear in myPay regardless of the time elapsed. (Primary source)

If a voucher is older than six months or was never displayed, users should not expect to find it online. The system does not provide a method to restore expired records; instead, individuals must reach out to their local finance office for assistance with missing or historical travel vouchers. (Primary source)